Help center
How can we help?
Setup guides, platform rules, and fixes for the problems people actually hit. If a guide doesn't answer it, email the founder.
Start here
New to Sync Socials? Begin with these.
Connect your accounts
Every platform Sync Socials publishes to, with the requirements and the usual fixes.
Connect a Facebook Page and Instagram accountConnect Facebook Pages and linked Instagram professional accounts through Facebook Login, and fix the common “no Pages available” problem.Connect a YouTube channelConnect your YouTube channel with Google, choose the default privacy for uploads, and understand what Sync Socials stores.Connect TikTok and publish with Direct PostConnect a TikTok account, choose visibility and interaction settings, and understand the disclosures TikTok requires for every post.Connect Threads and BlueskyConnect a Threads profile with your Meta login, or a Bluesky account with an app password, and learn what each accepts.Connect LinkedInConnect a LinkedIn personal profile and publish text or single-image posts. Company Pages and video aren't supported yet.Connect X and understand the posting allowanceX publishing is included on paid Growth after the trial, with a monthly allowance of publish attempts per workspace and per account.Connect Telegram, Discord, and SlackPost to a Telegram channel with a bot token, or to Discord and Slack channels with incoming webhooks. No app review and no token expiry.
Publishing
The composer, scheduling, media rules, and what to do when a post fails.
Create, schedule, and publish a postHow the composer works: quick post versus all options, per-channel captions, scheduling in your timezone, and what happens after you publish.Timezones and scheduled timesScheduled times are read in your workspace timezone. Learn where to set it, how daylight saving is handled, and what changing it does to existing posts.Media requirements by platformUpload limits, accepted formats, images per post, aspect ratios, and video rules for every platform Sync Socials publishes to.Why did my post fail?Read the delivery result on Posted, fix the usual causes, and retry safely without creating duplicates.
AI and agents
Optional AI generation with your own key, and running Sync Socials from an agent.
Content Studio and your own AI keyGenerate campaign concepts, hooks, captions, and short vertical videos with your own OpenAI or Claude key. Sync Socials adds no markup.Use Sync Socials from ChatGPT, Claude, or any MCP agentConnect the published ChatGPT app or Claude plugin, or use the hosted MCP server with an API key from Codex, Claude Code, OpenClaw, and other clients.
Account and billing
Pricing, the trial, cancelling, roles, and your data.
Pricing, the free trial, and cancellingExploring free, when the 7-day trial starts, what Growth and Agency cost, how to cancel, and what happens to your workspace afterwards.Workspace roles, security, and your dataHow workspaces and roles work, how connected-account credentials are protected, and how to disconnect accounts or delete data.